EXPERIENCE

PROFESSIONAL WORK HISTORY

With a multidisciplinary background, I’ve had the privilege of serving in diverse roles across multiple organizations—each contributing to a rich tapestry of experience. Below is a snapshot of my journey, highlighting key areas of expertise and impact.

Business Analyst/Product Owner- Aetna Health Insurance and CVS Pharmacy

Jan 2022-Present

Synthesized and structured workflows from 17 healthcare applications across three phased initiatives, driving end-to-end process visibility and stakeholder alignment for payer-member interaction and provider outreaches.
Conducted workflow analytics by designing Miro-based diagrams that mapped 48+ outcome scenarios, enabling clear visualization of business logic and process variations.
Authored behavior-driven specifications (BDD), BRDs, and source-to-target mappings (STTM) to document business policies, rules, and data transformations for pharmacy claims and appeals automation.
Partnered with business, product, and engineering teams to identify system gaps, clarify user stories, and define acceptance criteria supporting accurate solution scope.
Served as primary liaison across pharmacy, medical rebates, appeals, and member interaction projects, consulting on strategic enhancement opportunities and ensuring deliverables met operational expectations.
Monitored and led interpretation of claim data trends analyzing 27M+ denied claim transactions using Copilot analytics, and pivot tables contributing insights for performance dashboards and reporting.
Supported onboarding and deployment of an AI-powered appeals intake bot handling 2M+ monthly cases, ensuring seamless transition to steady-state operations.
Simultaneously managed 4–6 project initiatives, effectively balancing multiple roles and responsibilities within a fast-paced, deadline-driven environment.
Maintained detailed documentation of program milestones, communications, and deliverables using Miro, Visio, and Confluence

IT Business Analyst Intern- Softcorp Intl, Inc

Sept 2021-Jan 2022

Acted as a liaison between the business team and stakeholders and developed functional and business requirement documents (BRS and FRS), use case diagrams and user stories.
Analyzed a health care client’s large descriptive census data and applied statistical modelling techniques such as Linear regression, decision trees and hypothetical testing forecasting deliverable milestones and submitted the documentation in data analysis forms and data mapping files.
Refined backlog and sprint planning processes, improving delivery outcomes by 10%
Generated SQL-based reports and supported stakeholder queries with timely, data-driven insights.
Leveraged knowledge of value-based care frameworks to analyse quality indicators, optimize risk scoring, and assess outcomes tied to incentive-based contracts.

Ambassador of the University - University of Maryland Baltimore County

January 2021- May 2021

Managed a team of 10 associates as a student manager in coaching and training the employees in overseeing customer-related issues and handling high-energy environments.
Worked closely with senior directors to remove impediments and prioritizing the deliverables and productivity.
Designed and executed outreach campaigns, improving stakeholder engagement and raising $5,000+ in scholarships.
Led campus initiatives to enhance service access and community support.

Team Leader-Kingdom Foundation

August, 2017 - December, 2019

Directed a distributed Agile team of 15, delivering weekly event priorities in ministry projects development by participating in strategic planning sessions and assisting in the development of innovative new initiatives.
Provided cross-functional support for operations, marketing, and product development teams, ensuring projects were executed on time and aligned with ministry priorities.
Coordinated travel arrangements, managed resources, and provided overall logistical support to ensure efficient execution of ministry projects.
Actively contributed to the planning and execution of 13 various community outreach events, ensuring alignment with ministry goals and smooth operational flow.
Authored comprehensive documentation for AI-enabled event management systems, capturing business needs, outreach logic, and rehearsal test protocols to support smooth onboarding and operational readiness.
Presented client-facing reports and performance dashboards, translating complex data into actionable insights using Excel (VLOOKUP and formulas) and reporting tools.

Associate - Cognizant Technology and Solutions

March, 2016 - July, 2017

Led 14 business-critical use cases within a large-scale project, managing end-to-end ownership across requirements gathering, UI design, functionality validation, and test execution.
Served as a key knowledge transition lead, ensuring continuity and clarity in application workflows and business requirements.
Facilitated internal and external stakeholder meetings, providing strategic direction, status updates, and actionable guidance to drive successful project outcomes.
Supported project operations through scheduling, planning, documentation, and coordination of checkpoints and executive briefings.
Specialized in defect lifecycle management, producing detailed technical documentation and generating insightful weekly and monthly reports.
Executed comprehensive testing cycles, including System, Integration, Regression, Functional, Acceptance, and User Acceptance Testing (UAT).
Led triage sessions and client walkthroughs, performed sanity checks, investigated critical defects, and ensured alignment across business and technical teams.

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Chief Creative Officer - Astute Fanfare

August 2014 - May 2015

Served as Chief Editor for the university’s newspaper and magazine, leading a team of five editors in content strategy, production, and publication.
Established comprehensive style guidelines for diverse audiences—including student learning materials, teacher-facing content, parent communications, and systems documentation.
Oversaw editorial quality control, ensuring all published work met the highest standards of accuracy, clarity, and consistency.
Led editorial planning meetings, managing team workload, negotiating timelines, and aligning deliverables with publication goals.
Mentored junior editors, fostering core editorial competencies and promoting professional growth within the team.
Acted as a subject matter resource, maintaining current knowledge of editorial best practices and advising team members on functional, procedural, and operational matters.
Utilized key publishing tools including MS Office Suite, Adobe Professional, and WordPress to streamline editorial workflows and enhance content delivery.