EXPERIENCE
WORK HISTORY
As a professional in multiple fields, I’ve had the opportunity to hold a variety of roles in different organizations throughout the years. Take a look below to learn more about my background and experience.
Business Analyst- Aetna Health Insurance and CVS Pharmacy
Jan 2022-Present
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Tracking project update for multiple projects by tracing down RTC use stories, leading grooming sessions for the respective sprints in a SAFe Agile team of 8 as a Product Owner for two scrum teams.
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Decreased the project timelines by 21% by brainstorming new ideas for project completion in release-sprint retrospection meetings.
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Monitoring complex projects as a Lead Business Analyst, discovering the core problem of production issues, and designing modifications, reporting, and defining business requirements for stakeholders and internal teams.
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Leading requirement gathering sessions and translating business functions and processes by collaborating with functional teams and project stakeholders and acting as a liaison between clients and technical project team.
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Wrote behaviour-driven development (BDD) requirements for technical requirements that covers technical gap and documented source to target mapping (STTM) for multiple API’s used for the product.
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Created requirement traceability matrix, determining operational objectives by studying business functions, constructing workflow charts in Visio and Miro, and studying system capabilities and writing specifications.
IT Business Analyst Intern- Softcorp Intl, Inc
Sept 2021-Jan 2022
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Acted as a liaison between the business team and stakeholders and developed functional and business requirement documents (BRS and FRS), use case diagrams and user stories.
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Analyzed a health care client’s large descriptive census data and applied statistical modelling techniques such as Linear regression, decision trees and hypothetical testing forecasting deliverable milestones and submitted the documentation in data analysis forms and data mapping files.
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Developed advanced SQL queries and stored procedures to generate data reports for test data.
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Successfully reported 88% of maintenance bugs with ad-hoc metrics and actionable solutions to adjust plans.
Ambassador of the University - University of Maryland Baltimore County
January 2021- May 2021
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Managed a team of 10 associates as a student manager in coaching and training the employees in overseeing customer-related issues and handling high-energy environments.
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Worked closely with senior directors to remove impediments and prioritizing the deliverables and productivity.
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Implemented fundraising strategies while working in the Phonathon department in UMBC that resulted in a 20% decrease in operating costs and raised more than $5000 for scholarships through telephonic rapports.
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Analyzed large sets of student’s data with sensitive confidential information for developing actionable insights.
Team Leader-Kingdom Foundation
August, 2017 - December, 2019
➢Provided project management support to program leadership by managing issues, client requests, scope, and re-planning by collaborating cross-functionally with various teams.
➢Successfully reported 91% of maintenance bugs with ad-hoc metrics and actionable solutions.
➢Acted as a liaison between the business team and software engineering team to convert functional requirements to system language in form of business requirement documents (BRS and BRD), use case diagrams, and user story documents.
➢Lead 2 scrum teams consisting of 8 members each to streamline a multifaceted compliance project.
➢Provided project management support to program leadership by working closely with product management and stakeholders to clarify issues, client requests, scope, and re-planning by collaborating cross-functionally with various teams.
➢Successfully reported 91% of maintenance bugs with ad-hoc metrics and actionable solutions.
➢Facilitated client governance calls and collaborated alongside stakeholders and SMEs in agile projects in analyzing the internal systems and strategizing dependencies and risks.
➢Created user stories, drafted PRDs, and maintained project status reports and program dashboards using JIRA.
.➢Created and maintained project status reports and program dashboards using JIRA.
Associate - Cognizant Technology and Solutions
March, 2016 - July, 2017
➢Lead small tracks of work within a large project handling 14 use cases owning full end-to-end responsibility for requirement gathering, test case designing, functionality, UI, and test execution.
➢ Categorized as business-critical for knowledge transition on application and business requirements.
➢Participated in weekly meetings and triage calls (internal and external) to provide direction, advise project status, delegate actions/activities, and overall, successfully execute the project requirements.
➢Assisted in scheduling, project planning, note-taking, and facilitating project status checkpoints and briefings.
➢Expert in meticulous documentation of technical issues, handling defect management cycle, and generating weekly/monthly project reports.
➢Adept in performing in System Testing, Integration Testing, Regression Testing, Acceptance Testing, Functional Testing, User Acceptance Testing.
➢Performed sanity checks, investigated critical defects, lead triage meetings, conducted walkthroughs of business use cases and functional test cases with clients.
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Chief Creative Officer - Astute Fanfare
August 2014 - May 2015
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➢Chief Editorial of University newspaper/magazine with a team of 5 other editors
➢Developed the style guidelines outlined for student learning content, teacher-facing content, parent-facing content, and systems-based content.
➢Evaluated work and monitors quality control standards to ensure that all work meets the highest standards of accuracy
➢Lead status/startup meetings as needed with junior editors to help evaluate workload and negotiate timelines
➢Mentored junior staff to ensure core editorial competencies are achieved and maintained
➢Maintains up-to-date knowledge of function specialty and serves as a knowledge resource for direct reports regarding functional, operational, procedural, and administrative matters.
[Tools Used: MS Office Suite, Adobe Professional, WordPress]